Business Analysis & Systems
Requirements discovery and analysis, stakeholder workshops, user stories, use cases, acceptance criteria and business-to-IT alignment.
Vinod Gautam
Senior Business Analyst | Business Systems & Data | Project / PMO Delivery | Digital Transformation | AI Enablement
Geneva, Switzerland · Swiss citizen · Native English · Fluent French
Professional Summary
Business Analyst and digital transformation professional with 27+ years of international experience across the World Intellectual Property Organization (WIPO), Labcorp, entrepreneurship and international trade. Connects business needs with data, systems and delivery through requirements analysis, stakeholder coordination, application support and process improvement.
Supports cross-functional projects with reporting, stakeholder follow-up, clinical operations and data-quality work, including hands-on Power BI. Current AI training is separate from paid employment.
Verified Business Impact
USD 950,000
Annual savings in Geneva only
Approximately 600 hours
Annual savings — World Intellectual Property Organization (WIPO), Hague Registry and Operations
Approximately 480 hours
Annual savings — Labcorp, Geneva
68
Project Managers supported in Geneva
Approximately 370
Project Managers supported globally
27 of 32
Data Revision modules automated with purpose-built macros
+43%
Productivity improvement
+28%
Data-quality improvement
The USD 950,000 annual savings figure applies to Geneva only; savings outside Geneva are not included. The 68 Geneva and approximately 370 global Project Managers were supported by the same reporting-automation initiative. These results came from historical process and reporting automation, not AI.
Explore My Most Relevant Professional Experience
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Browse Full Professional ExperienceCore Expertise
Data Management & Analytics
Data quality and reconciliation, KPI reporting and dashboards. About 3 years and 9 months of hands-on Power BI dashboard work, not assigned to one employer because the project dates and results are not established. Foundational Python, NumPy and Pandas.
Project, PMO & Delivery Coordination
Planning, meeting notes, briefings, correspondence, deadline and deliverable follow-up, stakeholder coordination and progress reporting.
Application, Service & Platform Governance
Application lifecycle support, access management, incident analysis, reporting governance, vendor coordination and security-review participation.
Process Improvement & Automation
Workflow analysis, operational controls, Excel macros and reporting automation to improve efficiency, consistency and data quality.
AI Enablement & Adoption
Current training and practical experimentation in generative AI, prompt engineering, RAG, agents, workflow orchestration and AI-assisted development.
Training & Stakeholders
10+ years of user and client training, coaching, cross-functional facilitation and international team coordination to support adoption and delivery.
Selected Career Highlights
Associate Business Analyst — Project & Operations Support
World Intellectual Property Organization (WIPO)
04/2022 – 12/2025 · Geneva, Switzerland · Manpower SA employee assigned onsite at the World Intellectual Property Organization (WIPO)
Requirements, workshops, Agile delivery, UAT, application lifecycle and platform governance for digital-platform, data and workflow enhancements.
Founder & CEO
Jolly Import Export Sàrl
03/2020 – 03/2022 · Geneva, Switzerland
Founded and directed a Geneva-based international import-export company covering strategy, trade, logistics, trade finance and digital operations.
Clinical Specialist
Labcorp (formerly Covance Central Laboratory Services SA)
03/2018 – 01/2020 · Geneva, Switzerland
Supported global clinical-study delivery in a regulated central-laboratory environment across Project Management, Data Management and Laboratory Operations.
Senior Client Coordinator
Labcorp (formerly Covance Central Laboratory Services SA)
06/2017 – 02/2018 · Geneva, Switzerland
Led a dedicated team of six across Geneva and Indianapolis supporting one of the world’s leading pharmaceutical companies.
Administrator Coordinator — Project Management / Process Optimization
Labcorp (formerly Covance Central Laboratory Services SA)
11/2013 – 05/2017 · Geneva, Switzerland
Designed and governed automated Project Manager reporting supporting 68 Project Managers in Geneva and approximately 370 globally, delivering USD 950,000 in annual Geneva savings.
Data Revision Associate — Data Management
Labcorp (formerly Covance Central Laboratory Services SA)
04/2009 – 10/2013 · Geneva, Switzerland
High-volume clinical-data review across 32 Data Revision modules, with 27 purpose-built automation macros contributing to +43% productivity and +28% data quality.
Lab Assistant / Lab Liaison
Labcorp (formerly Covance Central Laboratory Services SA)
07/2007 – 03/2009 · Geneva, Switzerland
Combined laboratory support and liaison role connecting laboratory, operations and administrative stakeholders in a regulated central laboratory.
Project Coordinator
Maulana Company Limited
01/2000 – 12/2005 · Chennai, India
Coordinated production schedules, procurement, export logistics and delivery commitments across manufacturing operations.
Client Relations Specialist
Sportking Synthetics Limited
01/1994 – 11/1999 · Ludhiana, India
Managed customer communication, order fulfillment and service continuity throughout the commercial order lifecycle.
Selected Projects
Selected practical work: this live website, personal tools, a bhajan ebook workflow, AI-assisted development, data analytics and automation.
This website
Professional multilingual portfolio and private Career OS
This website is the live public outcome. Recruiter-facing English, French and German content, verified professional record, vacancy matching, published LinkedIn Insights and a public CV.
View ProjectInternational multi-city digital clock
The user chooses the cities. Live digital clocks stay on the unlocked mobile home screen, so the times stay visible while the phone is in use.
View ProjectYouTube session assistant
Personal web playback assistant. It can resume a paused video. When YouTube displays its own Skip Ad button, a session control can activate that button. It does not block ads, remove ads, or skip them before YouTube makes them skippable.
View ProjectBhajan version ebook
From approved sung versions: record audio, transcribe lyrics, remove spoken interruptions and ads, then compile selected versions into an indexed ebook in Hindi and Roman Hindi, with an automatic cover, intended for Amazon.
View ProjectWorkflow automation and orchestration
Experimentation using n8n and AI agents.
View ProjectAI-assisted application, website and chatbot development
Practical work using Lovable, Replit, Emergent, Thinkstack, Cursor, GitHub and Supabase, including agentic workflows and function-calling experimentation.
View ProjectThese projects reflect current learning and practical personal work. They are not paid client deliveries unless stated otherwise. The bhajan ebook is in preparation; an Amazon listing is not claimed as live.
Professional Development
Building on established business analysis and delivery experience through structured AI learning and professional development.
AI Engineering Career Accelerator — Inner Circle
Be10x · 2026 · In Progress
Six-month program covering generative AI, RAG, agents, orchestration, AI security and application development. Completed sessions include Python, AI-assisted Excel analytics and practical generative AI security.
CBAP preparation training
Training completed · certification not held · examination pending
The 35-contact-hour preparation course is completed. The CBAP certification has not been awarded. The examination is pending.
Additional External Learning
Further learning through GrowthSchool, Saumya Singh’s Agentic AI Starter and LinkedIn Learning, covering generative AI, agentic AI foundations, Copilot and AI ethics.
Selected Case Studies
Four examples from seven international process-improvement initiatives led across my Labcorp roles, involving Geneva, Indianapolis, Singapore, China, Japan, India and Belgium. These examples describe historical operational and process improvements, rather than AI projects.
Clinical-study data-lock process optimization
Mapped the end-to-end clinical-study data-lock process and removed duplicated work. Leadership approved the changes, releasing approximately 480 hours of operational capacity annually in Geneva alone.
Global Project Management role clarification
Led a cross-functional review of job descriptions, responsibilities and titles. Leadership implemented the recommendations, clarifying responsibilities among Project Coordinators, Regional Coordinators, Client Coordinators and Project Managers globally.
Calculated-results workflow simplification
Worked with Data Revision, Project Management and the Resulting Center to simplify calculated laboratory-result workflows and improve coordination between teams.
Unified interdepartmental request-intake platform
Standardized requests into Data Revision and partnered with IT to build a simplified intake platform. Enabled 24/7 follow-the-sun operations beyond local 5 PM closing times, improving turnaround efficiency.
Professional Insights
Original LinkedIn posts from the public profile, shown in their original language. Order follows the website language: English newest to oldest, then French, then German. Posts are copied automatically from the LinkedIn Post Master Tracker Public Feed. LinkedIn does not provide an authorised live feed of personal posts.
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EnglishBusiness analysis
User resistance can reveal a delivery gap before it becomes an adoption problem.
ENGLISH User resistance can reveal a delivery gap before it becomes an adoption problem. When users hesitate, the cause may be an unclear purpose, additional workload, late involvement, unsuitable guidance or unresolved constraints involving systems, data or access. A Senior Business Analyst should examine: • Do users understand why the change is necessary? • Does the new process make daily work more difficult? • Were users involved early enough? • Do training and guidance reflect real tasks? • Are technical or operational constraints still unresolved? • Who owns the feedback and final decision? Listening helps distinguish personal preference from genuine operational risk. Across international organizations and regulated life-sciences environments, I have supported users through requirements, testing, documentation, training, issue resolution and adoption. This experience has taught me that a technically correct solution can still struggle when users do not understand its purpose or cannot recognize their working reality in the solution. Useful feedback should lead to clearer requirements, better decisions, accountable actions and stronger change support. For me, resistance is an early signal for deeper analysis. What has user resistance helped your organization discover? #BusinessAnalysis #ChangeManagement #UserAdoption #StakeholderManagement #DigitalTransformation
Read on LinkedInSource: LinkedIn Post Master Tracker, Public Feed (not a live LinkedIn connection). Last updated: 27 September 2026. EN 51 · FR 25 · DE 27.
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